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Support Center Solutions How can we help you today? Enter your search term here... Search New support ticket Knowledge base Recommended Topics Sunburn Goa 2020 1 Is the event 'Sunburn Goa 2020' rescheduled? TVOD 29 Multiple booking on 2 different device Pause & Resume Subtitles Manually Change Picture Quality See all 29 articles Vh1 Supersonic Festival 2021 1 Vh1 Supersonic Festival 2021 is canceled, when will I get the refund? Life is a Circus 11 I want to cancel my ticket, Please help? No tickets booked. Oops! Looks like you haven't booked tickets. I am getting this error. Please help How can I cast the stream on my television? Will there be any interval? How long will the stream last? See all 11 articles Fanhood 24 Can I use my BookMyShow Gift Voucher/WinPin to purchase products on Fanhood? Can I split my payment across more than one mode? When is my KKR Memorabilia - SRK Signed Jerseys 2020 expected to be delivered? How will I receive refund aganist my Cash on delivery order? Do you ship the product internationally? See all 24 articles Cancellation 5 Cancellation/Modification of an event/play/sport/online streaming Cancellation of a Ticket Cancellation - Refund PVR Cancellation Superstar Cancellation Cinema Safety FAQs 21 Will I be allowed to carry F&B ? What does "My Safety First" icon mean? What precautions should I take? What is the cap on the maximum number of people attending one show? Do we need the Arogya Setu app to enter the cinema premises? See all 21 articles Online Streaming 12 Can i cast the stream on my tv? Will I be able to stream on multiple devices? What if the online streaming is cancelled? Can I cancel/modify my ticket for an Online event? I am unable to join the streaming. Please help. See all 12 articles Payment & Refund 5 My Payment is not going through, why? LazyPay Why am I unable to see SIMPL on the app? My amount was charged, but I haven't received the SMS/Email confirmation The refund has still not been credited to my account. Pls help! ShemarooMe Box Office 14 Terms & Conditions Download/Offline Internet Connection Extension Multiple Times See all 14 articles Movies on Demand- The Ally 29 Multiple booking on 2 different device Pause & Resume Subtitles Manually Change Picture Quality See all 29 articles Sunburn Club Card 2020- 2021 4 Synopsis Benefits FAQs Teams and Conditions Filmy Pass 4 About the Offer How to avail the offer FAQ's Filmy Pass Extension Ticket Booking Queries 16 Online Streaming Advance Movies/Events/Sports booking on BookMyShow Transaction was canceled but the seats appear blocked Subtitles BookMyShow Gift Card See all 16 articles General 11 What is the 'My Profile' section on the mobile app? Want to list an event on BookMyShow? Want collaboration in marketing or more? How can I apply for the opening at BookMyShow I want to share detail's of the Cast and Crew, what can I do? See all 11 articles Screen Casting 3 iPhone to Smart TVs iPhone to Streaming Devices Android Phone to a Apple TV & Other Streaming Devices (firestick, etc) FAQ's FANHOOD 21 Delivery Timeline COD Availability Delivery Fee Refund | Fanhood Exchange | Fanhood See all 21 articles Cinema Safety FAQs 19 How exactly does ‘Alternate Seating’ work? Are tickets sold basis ‘Alternate Seating ’only? If I want to postpone my booking to another show due to personal reasons, can I do that? What kind of food & beverages will be available at the concession stand? Will there bean option of seat delivery? What is the maximum number of people I can bring with me to the movie? In case very few people turn up and the show is cancelled, will I be refunded? See all 19 articles Offers and Winpins 13 Winpin How to avail an offer on BookMyShow? When will I receive the cashback? Errors while availing offers Offer/Winpin/Gift Voucher Blockage See all 13 articles Movies on Demand - The Ally 31 Watch Movie Pay to Watch Movies Pay via BMS Cash & Filmy Pass Subscription Method Registered User | Watch Content See all 31 articles Movies on Demand- ShemarooMe Box Office 14 About ShemarooMe How it works Outside India Unique Code Non-receipt of unique code See all 14 articles Ticket Booking Queries 15 Advance booking on BookMyShow Transaction was canceled but the seats appear blocked Subtitles Connectivity/Something is not right here while booking Cut Off Time for Booking Tickets See all 15 articles Show Cancellations 2 Show Cancellation | Refund COVID-19 Refund 3 Refund TAT - COVID19 My amount was charged, but I have not received the SMS/Email confirmation. Refund for a failed transaction Gift Card 12 BookMyShow Gift Card Validity Add under Quikpay Partial Balance | Gift Card Gift Card Activation BookMyShow Gift Card See all 12 articles Cancellation, Exchange or Refund 3 Cancellation of a Ticket PVR Cancellation Superstar Cancellation Sunburn Club Card 2020- 2021 4 Synopsis Benefits FAQs Teams and Conditions General 7 How can I apply for the opening at BookMyShow Forgot Password Unsubscribing from Emailers 'BookASmile' How can I get assistance if I need it? See all 7 articles Superstar Program 14 BookMyShow Superstar Benefits | Superstar Become A Superstar Status Validity | Superstar Not Yet A Superstar? See all 14 articles FILMY PASS - RS.75 OFF ON MOVIES 3 About the Offer HOW TO AVAIL THE OFFER FAQ's Ticket pickup and Home Delivery 9 M- Ticket For Movies Unable to Print My tickets have not been delivered yet Do you deliver my movie tickets? How will I get my tickets booked with credit card? See all 9 articles Age Limit- Overall Cinemas In India 9 Age Limit- North & East Age Limit- West Age Limit- Andhra Pradesh & Telangana Age Limit- Karnataka Age Limit- Kerala See all 9 articles Confirmation Related 5 Unable to take a printouts for ticket collection All you need is the confirmation SMS Purchase Booking History Booking Status Resend Confirmation Feature M-ticket for Live Events 1 Information on M-Ticket Monuments of India 3 Monuments of India List of the available monuments for bookings Terms and Condition | Monuments Of India My Wallet Closure 1 Wallet Blocked Payment related queries 14 CVV code Security of Credit Card Information Uses of 'Quik Pay' Procedure after registering with VBV/MSC Ticket booking using International card See all 14 articles Cinema Related Queries 8 Information on 3D Glasses Feedback for Cinema I did not get my tickets at the cinema. Alcohol Item lost at the venue See all 8 articles Mobile Application 12 How can I book tickets using my mobile phone? How can I avail offers on the mobile apps? Where can I see the upcoming movies on the mobile app? Where can I view the "Terms & Conditions' of the mobile app? I am getting an "Invalid Package" error while downloading/installing the app See all 12 articles Coupons 7 Coupons on BookMyShow Charges for the Coupons Validity of the Coupon Coupon: Brand Outlet Usage of the coupon See all 7 articles Ratings & Reviews 21 Review a Movie Movies Section Updated Films to include on the site Rating the movie on BookMyShow Review not reflecting See all 21 articles Transaction Related 3 My transaction is not going through Credit Voucher - FAQ's Unlimited Transactions User Registration 8 Email Preferences How can I add a card to 'Quik Pay' Booking History Why do I have to provide the Mobile number? Registering with BookMyShow See all 8 articles Website Usage 2 Usage of cookies Locations to book tickets Pay Later - LazyPay 7 What is LazyPay? Why only LazyPay? Can I pay using another payment method instead of LazyPay? How can I pay LazyPay bill? What happens if the LazyPay transaction fails? See all 7 articles BMS Cash 21 How can I add money into BMS Cash? What Payment Methods can I use to top up my BMS Cash? How do I check balance in my BMS Cash? How do I use BMS Cash on BookMyShow App/Website? Can BMS Cash be encashed? See all 21 articles...