support.bookmyshow.comBookMyShow Customer Care - Support, Help & Solutions

BookMyShow Customer Care - Support, Help & Solutions BookMyShow Support Centre Solutions How can we help you today? Enter your search term here... Search New support ticket Do you know? Most of your booking & refund related queries can be answered by logging into your ProfilePurchase History . Please register and login before the purchase to avoid many booking related issues. In case money is deducted and booking failed, please be rest assured that you will receive the refund in max 5-7 working days . You can check Refund status in the ProfilePurchase History . Opt refund to " BMS Cash " to get Instant credit for future purchases. Know moreTicket cancellation is available for most of the cinemas. However, there are certain exceptions such as offer/loyalty points applied, cut-off time exceeded, monthly cancellation limit (3 times) exhausted, etc. which can prevent you from going ahead with the cancellation. Please note that there is no ticket cancellation applicable for Live Entertainment. Knowledge base Updates Red Lorry Film Festival 2024 Curated by BookMyShow 0 Sports IPL 2024 - Fraudulent Transaction 1 Verbiage Recommended Topics Online Streaming 14 Can I stream the event outside India? How does the Online Streaming work? Can I cancel/modify my ticket for an Online event? I don’t see a link/game details to join in the confirmation? I am unable to join the stream. Please help. View all 14 Cancellation, Refund & Exchange Request 4 Cancellation of a ticket PVR Cancellation Refund against Cancelled booking Cancellation/Modification of an event/play/sport/online streaming BookMyShow Stream 20 How do I report BookMyShow Stream content grievances? I am unable to view the movie under Stream Library, Please help! I bought/rented a movie but didn’t get the discount. Can I get it now? How can I stream the movie on BMS Stream App using Fire TV Stick? Can I cancel my BookMyShow Stream transaction and get a refund? View all 20 Payment & Refund 5 How does LazyPay work? Why am I unable to see SIMPL on the app? Why is my payment not going through? My amount was charged, but I haven’t received the SMS/Email confirmation. It’s more than 5 to 7 days, why haven’t I received my refund? Cinema didn’t play the movie 2 My show was canceled! What about the refund? I’m not sure if the show that I have booked for is screening or not. Is my show cancelled? Confirmation 2 I have not received a confirmation SMS/WhatsApp/Email. Please help! Did you just lose the confirmation SMS/WhatsApp/Email you received? General 12 How do I delete my BookMyShow account? I want to share detail’s of the Cast and Crew, what can I do? Want to change my registered Email id? Want collaboration in marketing or more? Want to list an event on BookMyShow? View all 12 Ticket Booking Queries 18 Advance Movies/Events/Sports/Play booking on BookMyShow Transaction didn’t go thru and seats appeared to be blocked Can I book the tickets online and pay cash at the theater? How will I understand in which language the movie is screening? Verified by Visa View all 18 Ticket Pickup & Home Delivery 3 ​My tickets have not been delivered yet! ​Unable to Print ​M- Ticket For Movies Screen Casting 4 Windows Laptop to Smart TV/Streaming boxes iOS Devices to Smart TVs iOS Devices to Streaming Devices Android Phone to a Apple TV & Other Streaming Devices (firestick, etc) BookMyShow Cash 5 What is BookMyShow Cash? How can I earn BookMyShow Cash? Can we combine BookMyShow Cash & Offer? Can BMS Cash be encashed? How do I check my BookMyShow Cash balance? BookMyShow Play Credit Card 6 Benefits & How to Apply Application Process Post acceptance or rejection of application Post card activation PLAY Credit Card Offers View all 6 BookMyShow Restaurants Deals 9 What is BookMyShow Deal? How to activate this feature on the BMS App? How to access the BMS Deals? What is the procedure to pay via BMS deals? What is the expiration time to select any deal? View all 9 BookASmile 9 What is BookASmile? What does BookASmile do? While purchasing my tickets, I was charged a rupee as BookASmile. What is that all about? Why do you charge one rupee? Would I get a Tax Rebate Under 80G upon donating? View all 9 BookMyShow Gift Card 7 What is a BookMyShow Gift Card? How are BookMyShow Gift Cards delivered? How long does it take? Can I use multiple Gift Cards is a transaction? Can we convert Gift Card amount into cash? Which all payment options are available to purchase a Gift Card? View all 7 Food & Beverage 4 I want to add F&B while booking the tickets I didn’t find an option to add F&B Will I need to collect the F&B order? Will I be allowed to carry F&B from outside? FAQ’s Online Streaming 13 How does the Online Streaming work? Where do I find the duration of an event/play? Will I need any software or any special app? Can I cast the stream on my tv? What if the online streaming is cancelled? View all 13 Offers and Winpins 12 Winpin How to avail an offer on BookMyShow? Offer/Winpin/Gift Voucher Blockage Redemption of Win Pin Getting discount after booking tickets View all 12 BookMyShow Gift Card 13 What is a BookMyShow Gift Card? BookMyShow Gift Card Validity/Balance How do I redeem the Gift Card? Add Gift card under Quikpay Gift Card Activation View all 13 Superstar Program 7 BookMyShow Superstar Benefits | Superstar Status Validity | Superstar Number of Bookings Number of Cities View all 7 Ticket pickup and Home Delivery 6 What is an M-Ticket? I’m unable to print My tickets have not been delivered yet When do I collect my movie tickets? Booked for a event/sporting event & have opted for the pickup. Where do I collect my tickets? View all 6 M-ticket for Live Events 1 Information on M-Ticket Payment related queries 11 What is the CVV code? Is it safe to enter my Credit/Debit card information on your website? What is QuikPay? Can I book tickets using International card? My Credit Card payment is rejected View all 11 Cinema Related Queries 8 Item lost at the venue Are the 3D glasses chargeable for a 3D movie? Feedback for Cinema I was denied entry at the cinema. Is alcohol consumption allowed in the cinema? View all 8 Mobile Application 10 How to book the tickets using your Mobile app? How can I avail offers on the mobile apps? Where can I see the upcoming movies on the mobile app? Where can I view the "Terms & Conditions’ of the mobile app? Want to view Movie Reviews on the mobile app View all 10 Ratings & Reviews 21 Review a Movie Movies Section Updated Films to include on the site Rating the movie on BookMyShow Review not reflecting View all 21 User Registration 5 Is registration necessary to book tickets on BookMyShow? How can I add a payment option to the ’Quik Pay’? Your Orders Are there any benefits to register with BookMyShow? How do I register with BookMyShow? Pay Later - LazyPay 7 What is LazyPay? Why only LazyPay? Can I pay using another payment method instead of LazyPay? How can I pay LazyPay bill? What happens if the LazyPay transaction fails? View all 7 BMS Cash 21 How can I add money into BMS Cash? What Payment Methods can I use to top up my BMS Cash? How do I check balance in my BMS Cash? How do I use BMS Cash on BookMyShow App/Website? Can BMS Cash be encashed? View all 21 Help Centre Topics Filmy Pass 13 What’s the minimum number of tickets I need to buy to get a Filmy Pass discount? How many times can I redeem a Filmy Pass in a day? Can I club my Filmy Pass offer with other available offers? I’m unable to apply for my Filmy Pass after purchasing it. Why? How do I redeem the Filmy Pass for the next movie ticket transaction? View all 13 Help Centre - Special Events IPL 2024 24 Where is the match held? Booking Information - Mumbai Indians Is there any age limit for buying a ticket? How is the seating arrangement? Does the venue have wheelchair access? View all 24 Red Lorry Film Festival 2024 Curated by BookMyShow 20 When is the festival happening? What’s the location of the festival? Where can I register and get tickets for the...